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العربيةRefund Policy
Introduction
Last updated: July 21, 2026. Welcome to OmanWall. This Refund Policy explains how OmanWall handles refund requests for payments made directly to OmanWall for digital platform services. By purchasing any paid service through OmanWall, you acknowledge and agree to this Refund Policy.
1. Scope
This Refund Policy applies only to payments made directly to OmanWall for digital services, including but not limited to: Premium Listings; Featured Listings; Advertising Services; Business Promotions; Subscription Plans; Verification Services; Digital Marketing Services; and other paid platform features provided by OmanWall. This policy does not apply to transactions conducted between users, including the purchase, sale, rental, exchange, or provision of goods or services through the platform. OmanWall acts solely as an online marketplace and is not a party to agreements or transactions between users.
2. General Refund Policy
Unless required by applicable law, all payments made to OmanWall are final and non-refundable. Because OmanWall provides digital services that may become available immediately after purchase, users acknowledge that access to or activation of a purchased service may limit or eliminate eligibility for any refund. Submitting a refund request does not guarantee that a refund will be approved.
3. Refund Requests
OmanWall may, at its sole and absolute discretion, consider a refund request only in limited circumstances, including: a confirmed duplicate payment; a verified technical error caused solely by OmanWall that prevented delivery of the purchased service; a payment processed incorrectly due to a system malfunction; or where a refund is required under applicable law. Each request is reviewed individually. OmanWall reserves the unrestricted right to approve, partially approve, reject, or otherwise resolve any refund request.
4. Non-Refundable Services
Except where required by law, refunds will generally not be issued once a purchased digital service has been activated, published, scheduled, delivered, accessed, displayed, made available to the user, or used in whole or in part. Examples include, without limitation: published listings; featured listings; advertising campaigns that have started; subscription periods that have commenced; verification services already processed; and promotional services already delivered. Removing or deleting a listing after publication does not create any right to a refund.
5. Account Violations
No refund will normally be provided where services are suspended, restricted, removed, or terminated because of violations of the Terms of Service, Community Guidelines, applicable laws, fraud prevention measures, security policies, or any other OmanWall policy.
6. Partial Refunds or Credits
Where OmanWall determines that an adjustment is appropriate, it may, at its sole discretion, provide one or more of the following instead of a monetary refund: a partial refund; account credit; replacement service; promotional credit; service extension; or another reasonable remedy. OmanWall is under no obligation to provide any particular form of compensation.
7. Chargebacks
Users are encouraged to contact OmanWall before initiating a payment dispute or chargeback. Where permitted by law, OmanWall reserves the right to suspend the associated account, remove paid services, contest fraudulent or abusive chargebacks, recover outstanding amounts, and permanently restrict future purchases.
8. How to Request a Refund
Refund requests must be submitted by email to [email protected] with the subject line “Refund Request”. Please include your OmanWall account email, payment reference or transaction ID, payment date, amount paid, purchased service, reason for the request, and any supporting documentation. Failure to provide sufficient information may delay or prevent review.
9. Review Process
OmanWall will review refund requests within a reasonable period. Additional verification may be required before a decision is made. OmanWall’s decision regarding a refund request shall be final to the fullest extent permitted by applicable law.
10. Approved Refunds
Where OmanWall approves a refund, payment will normally be returned through the original payment method whenever reasonably possible. Processing times depend entirely on banks, payment gateways, card issuers, or other payment providers. OmanWall is not responsible for delays caused by third parties.
11. Fees
Payment processing fees, bank charges, currency conversion fees, taxes, and similar third-party costs may not be refundable unless required by applicable law.
12. Changes to this Policy
OmanWall reserves the right to modify, update, suspend, or replace this Refund Policy at any time without prior notice. The version published on the OmanWall website shall govern all future purchases from the date of publication.
13. Limitation of Rights
Nothing contained in this Refund Policy shall be interpreted as creating a contractual right to receive a refund. Nothing in this Policy limits any rights available to OmanWall under its Terms of Service or applicable law. In the event of any inconsistency between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.
14. Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the laws of the Sultanate of Oman. Any dispute arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts of the Sultanate of Oman, unless applicable law provides otherwise.
15. Contact
OmanWall — Email: [email protected]