English
العربيةTerms of use
Acceptance and scope
These Terms of Use govern your access to and use of the OmanWall website and mobile application (together, the “Services”), operated by OmanWall. By creating an account, browsing, posting listings, or paying for platform services, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, do not use the Services. You must be legally able to enter into a binding agreement and meet any age requirements under applicable law in Oman.
Account terms
You are responsible for the accuracy of registration information and for keeping your sign-in credentials secure. You must not share your account in a way that allows unauthorized use. Notify us promptly if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms, pose security risks, or are used for fraud or abuse.
Property listings
Users may create and manage property and classified listings subject to category rules and applicable law. You represent that information you post is accurate, that you have the right to post it, and that it does not infringe third-party rights. OmanWall is a digital platform for discovery and communication; we do not guarantee that any listing will result in a sale, rental, lead, inquiry, or commercial outcome.
Payments for platform services
Certain features of the Services are paid digital platform services, including property listings, premium features, advertising services, subscriptions, and other online service fees. Fees are displayed before you confirm payment. Payment is for access to OmanWall platform services only. Payment does not guarantee sales, rentals, leads, profits, or any specific business result. Refund rules are set out in the Refund Policy section below.
Content moderation
We may review, reject, remove, restrict, or moderate listings, comments, media, or other content that violates these Terms, applicable law, or our policies, or that we reasonably consider harmful, misleading, or abusive. We may take action without prior notice where necessary to protect users or the platform. Repeated violations may lead to suspension or termination.
Refund Policy
This Refund Policy applies only to payments made to OmanWall for digital platform services, including property listings, premium features, advertising services, subscriptions, and online service fees. It does not cover payments between users for goods or services outside the platform.
When a refund may be approved
We may approve a refund after review in cases such as: a duplicate charge for the same service; a successful payment where the purchased platform service was not activated or delivered; or a request made before the digital service has been used, started, or substantially consumed (for example, before a listing goes live, before a premium placement starts, or before an advertising or subscription period begins), subject to verification.
When a full refund may not be available
A full refund may not be available if the digital service has already been activated or used, including after a listing has been published, a premium or advertising service has started, or a subscription period has begun. Partial refunds, credits, or adjustments may be considered at our discretion where appropriate.
How to request a refund
Email [email protected] with the subject “Refund request”. Include your account email, payment reference or transaction ID, payment date, amount paid, service purchased, and the reason for your request. We typically review refund requests within 7 to 14 business days. Approved refunds are returned to the original payment method where possible, subject to the rules of the relevant payment processor.
Chargebacks and disputes
If you dispute a charge through your bank or payment provider, that process is handled according to the payment provider’s rules. We may provide transaction records to the processor as permitted. Please contact us first so we can try to resolve billing issues directly.
Limitation of liability
To the fullest extent permitted by applicable law in Oman, OmanWall and its operators are not liable for indirect, incidental, special, or consequential damages arising from use of the Services. Our total liability for any claim relating to the Services is limited to the amount you paid to OmanWall for the specific platform service giving rise to the claim in the twelve (12) months before the event, except where liability cannot be limited by law.
Governing law
These Terms are governed by the laws of the Sultanate of Oman, without regard to conflict-of-law principles. Courts in Oman shall have jurisdiction over disputes arising from these Terms or the Services, unless mandatory law provides otherwise.
Contact us
For questions about these Terms or billing, contact [email protected].
Last updated
July 4, 2026